Shipping, delivery and returns
Last updated:
Shipping
When will I receive my order? Re-fè is made on demand with 3D printing: preparing your order takes 2-3 business days, then we ship it. Orders ship from Italy.
We ship to Italy and to European Union countries. In the cart, enter your country and postcode: we show the available couriers with up-to-date prices and delivery times, and you choose the one you prefer. The chosen cost is confirmed on the payment page.
| Shipping | Zone | Indicative time (after dispatch) |
|---|---|---|
| Poste Italiane Standard | Italy | 4 business days |
| Poste Italiane Express | Italy | 2 business days |
| Poste Italiane Standard | European Union | 5 business days |
| UPS | European Union | 2 business days |
During holidays the whole supply chain, couriers included, may slow down: keep an eye on our production times and allow extra time for delivery. If we expect a delay we’ll let you know in advance.
Will I pay customs duties? No, there are no customs duties on shipments within the European Union.
How can I track my parcel? When your order ships you’ll receive the tracking link by email.
My parcel is late, what should I do? Check the address in the confirmation email, ask at your local post office and check with your neighbours. If the address was correct and the parcel can’t be found, email team@re-fe.com with your order number. If the address you entered was wrong we can send a replacement order at your expense.
Faulty or damaged products
Re-fè is a handmade, 3D printed product and may show small cosmetic imperfections that are not considered defects.
If the product arrives functionally damaged, with a broken glass jar, or if you receive the wrong item, check the parcel on delivery and email team@re-fe.com right away with photos or videos, your order number and any useful detail. We’ll find a solution as soon as possible. The 24-month legal guarantee of conformity always applies.
Right of withdrawal (returns)
If you are a consumer you have 14 days from receiving the product to withdraw from the purchase without penalty and without giving a reason. To do so, email team@re-fe.com with your order number, using the withdrawal form in our Terms and conditions or any clear statement.
- Send the product back within 14 days of notifying your withdrawal, intact and complete. We’ll tell you where to ship it.
- You pay the direct cost of returning it.
- We refund what you paid, including standard delivery costs, within 14 days of your withdrawal notice, using the same payment method. We may withhold the refund until we receive the product or proof of shipment.
- Withdrawal does not apply to products customised at your request.
Exchanges
The fastest way to get a different item is to withdraw from the purchase of the product you have and place a new order. Exchanges are not possible if the requested product is out of stock.
For any question email team@re-fe.com.